Shipping Information

GENERAL INFORMATION ABOUT THE SHIPPING

Delivery:

  • Free delivery within the Netherlands from €50,-  per order

  • Shopstainable ships package and mailbox post via DHL

    • Cost of delivery within the Netherlands is € 6.25
    • Place your order on a workday before 16:00 hours, then DHL will strive to deliver it within 24 hour
    • You will receive a Track and Trace code from us.
    • For deliveries abroad, customs duties, taxes and other costs may apply, which are not included in the stated total price
    • The shipping costs of orders (0.00 kg to 2 kg) to the following countries (Belgium, France, Germany, United Kingdom, Ireland) are €10,75, shipping costs of orders of 2 kg to 5 kg are €18,75 and from 5 kg to 10 kg it costs €22.75
    • We can also deliver to other countries. Please contact us via info@shopstainable.com
    • Prices include VAT

      What happens if the parcel can't be delivered?

      • If you're not at home at the time of delivery and DHL can't deliver the parcel to your neighbours, DHL will bring it to DHL ServicePoint close to you. DHL will also leave a card with a code in your mailbox. Enter this code track and trace to see where your parcel is going to be delivered.
      • Alternatively, you can choose to have another delivery attempt at your address or your neighbours. You will be able to choose from muliplte dates and time slots, during the day or in the evening. It is also possible to have the parcel delivered at a different DHL point. Be sure to make your choice before 11.59 PM.

      Packing:

      Our packaging materials are made as much as possible from recycled cardboard, paper tape or recycled tape. We also try to recycle as many recycled filling materials as possible and / or we reuse materials that we receive from our suppliers and other parties.

      International shipping

      Of course we love to ship to your friends or family outside the Netherlands. We use DHL to do this for us. Just note that shipment outside may have additional costs suchs as custom duties, and other costs that are not included in the total price.