Returns & Exchange


  • You have the right to cancel your order up to 14 days after receipt, without giving any reason for withdrawal. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically seize the good. After cancellation you have another 14 days to return your product. In order to exercise the right of withdrawal, you must inform us by means of an unequivocal statement (for example, in writing, by post or email) that the agreement will be revoked. You can use the model withdrawal form (at the bottom of the page), but you are not obliged to do so. In order to comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
  • If you use the right of withdrawal, you must return the product with all accessories and - if reasonable possible - in the original state and in the original packaging to Shopstainable. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
  • If you revoke the agreement, you will receive all payments that you have made up to that moment, including delivery costs (with the exception of any additional costs resulting from your choice for a different method of delivery than the cheapest standard delivery that we offer). In any case not later than 14 days after we have been informed of your decision to withdraw from the contract, from us back. If you only return part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction, unless you expressly agreed otherwise; in any case, no costs will be charged for such a refund. We can wait with refund until we have received the goods back, or you have shown that you have returned the goods, whichever comes first.

How does return work?

We would like you to use the return method below.

Contact us within 14 days of receiving your product (s) via the form or call 06-11769575 and mention:

  • which items you want to return, the order number and also indicate preferably the reason for your return (this will help us to provide better service? 

Shopstainable will send you the replacement product or return the purchase price (including delivery costs if applicable).

Important: The colors of the products on our website may vary slightly from the actual color.

You can then send the product (s) back to:

t.a.v retouren
Wethouder Kreftlaan 14
2761 TZ Zevenhuizen

To use the right of withdrawal you can use the return form.

Download Withdrawal Form